Planroom Support

Русская версия

Planroom scans a room with the LiDAR sensor, produces measurements, a floor plan and a priced estimate, and shows what the room could look like after the work.

Get in touch

Write to v.mavrodi@halvrox.com. We answer within two working days. Please include your device model and iOS version — it makes most problems obvious at once.

Scanning does not start

LiDAR scanning needs an iPhone Pro or Pro Max from the iPhone 12 Pro onwards. On any other iPhone you can enter room dimensions by hand and still get the same floor plan, estimate and PDF.

The measurements look wrong

Scanning error is usually a few centimetres and grows in dim light, on plain smooth walls and if you move too quickly. Every figure can be corrected by hand: tap the row in the measurements list. Check the dimensions that matter with a tape measure before ordering materials.

Managing your subscription

Subscriptions are sold by Apple. To switch plan or cancel, open the iPhone Settings app, tap your name, then Subscriptions. Cancelling stops the next renewal; the current period stays available until it ends.

Refunds

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. Consumers in the European Union exercise their statutory right of withdrawal the same way.

I paid but nothing changed

Open Settings inside the app and tap Restore purchases. If the payment went through, access will come back.

Privacy

See the privacy policy.